Our Privacy Notice
Our Wee Makers (the ‘Company’) is a sole trader operating from 2 Deanfield, Bangor, Co. Down, BT19 6NX.
To comply with our responsibilities under the General Data Protection Regulations 2016 and the Data Protection Act 2018, we must ensure we are clear with how your data is handled while in our possession.
The privacy of our customers and the visitors to our website and their data matters to us and we want to ensure they are clear on how we will use it. This policy provides details on what information and data we collect from them in relation to providing our services and activities, why we need it, how we will use it, how we will take care of it, who we will share it with and details of the data subjects’ rights in relation to our processing of this data.
We provide the following services:
• Our website facilitates the purchase of goods and products from local Craft makers (Crafters).
• Our website facilitates the answering of enquiries through our ‘Contact Us’ page.
Data Protection Principles
This policy has been developed to help the Company be compliant with the Regulations. The regulations set out principles which any party handling data must comply with. These principles are that all data shall be:
o Processed fairly and lawfully
o Held only for specified purposes and not used or disclosed in any way incompatible with those purposes
o Adequate and relevant
o Accurate and up-to-date
o Not kept for longer than is necessary for the purpose it was collected
o Processed in accordance with the rights of data subjects
o Kept secure
o Not transferred outside the European Union
How will we collect information from you?
In order to provide our services and activities, we must collect certain information. The type and level of information we collect will depend on which of our services are required. We will collect the information we require to provide these services through online forms, telephone conversations and email communications.
What information will we collect from you?
The information we will need to collect from you will depend on the services you require from us and what information we will need to ensure the full provision of those services. The information collected will include:
- Business Name
- Contact numbers
- Payment Details
What is our legal basis for processing your information?
Under the regulations, we may only use your information if we have a lawful basis for doing so. This means either we will have your consent, a contractual, statutory or legal obligation to process the information in our possession.
Under the services we provide, we will either have your consent, a contractual obligation or a legitimate interest for collecting and processing your information. You can ask to stop processing your information at any time but this may impact the services we can provide. Please see our section on ‘Requesting information and complaints’.
How will we use the information you provide to us?
The information we collect from you will be used to:
• Deliver the services as expected by the customer
• Provide Crafters with name and address details only for the delivery of goods
• Maintain our records
• Maintain communications with the customer
• Provide customers with updated information on new goods & services
• Confirm identity and to prevent fraud
• Investigate and deal with any complaints
• Verify any information supplied
• To provide evidence of best practice, statutory and legal responsibilities
• Fulfil any statutory or legal obligation
• To process invoices and payments
Any information you provide us will not be used in any way you have not been informed about until you have been informed and we have your specific consent. Any marketing emails you receive from us can at any time be stopped by clicking on the ‘Unsubscribe’ button within the email.
Who has access to your information?
The staff of the Company will have access to the information you provide to us. The information they have access to is controlled and monitored and they can only access the information required to ensure the services we have been requested to provide are met.
Our Wee Makers utilises a 3rd party for payments on our website. This 3rd party collects and processes payment in relation to all purchases through the website and we have no access to this information.
Who may we share your information with?
We may need to provide access to or share certain elements of your information with 3rd parties in order to provide certain aspects of our service(s) or to fulfil statutory and legal obligations.
Depending on the service you request from us we will also need to provide access to or share certain information with Crafters, for example, if you purchase a product through the website we will need to provide Crafters with address details so they can ensure delivery of those products.
We will never sell any information belonging to you and any information we need to share will be limited to Crafters associated with Our Wee Makers.
How long will we keep your information?
The Company has a statutory and legal obligation to keep information for a period of time after it has been used. We will not keep or store any information after it has been used that we are not required to keep under these obligations.
Once information is no longer required it will be erased and removed from our systems in a controlled and secure manner.
How will we protect your information?
We will endeavour to maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the personal information in question. These safeguards are designed to protect your personal information from loss and unauthorised access, copying, use, modification, disclosure or deletion.
Our business may change from time to time. As a result, it may be necessary for us to make changes to this policy. We would ask you to review this policy periodically, either by viewing it on our website or making a request for an updated version. This policy was last updated on 20.04.2021
The rights of data subjects
The Regulation sets out the following rights applicable to data subjects:
• The right to be informed – You have the right to be informed how your data will be collected, what type of data will be collected, how it will be used, how it will be protected, who it will be shared with if it will be transferred outside the EU, how long it will be kept and how you can request copies.
• The right of access – You have the right to request copies of the data we hold on you but not on other individuals. We will provide a first copy free of charge but an additional copy will incur a fee.
• The right to rectification – You have to right to ask us to rectify any of the data we hold if you believe it to be incorrect. We may ask you for evidence to support any rectifications or changes.
• The right to erasure (also known as the ‘right to be forgotten’) – You have the right, in certain circumstances, to have the data we hold on you erased. If we have a legal or statutory obligation to keep the data we cannot erase it, but we will inform you of any instances where this applies.
• The right to restrict processing – You have the right, in certain circumstances, to ask us to restrict the processing of your data. If you believe the data is incorrect or being processed unlawfully you may request we restrict the processing without deleting the data.
• The right to data portability – You have the right to request copies of the data we hold on you in an electronic or machine-readable format.
• The right to object – You have the right at any time to object to how any data we hold on you is processed. Please see ‘Requesting information and complaints’ below for how to contact us.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse the service on our website.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of the website.
You can learn more about cookies and the following third-party websites:
• All About Cookies: http://www.allaboutcookies.org/
• Network Advertising Initiative: http://www.networkadvertising.org/
Requesting information and complaints
Our customers and website visitors can request details of the information held by the Company which relates to them at any time. They can do this by emailing our Data Protection Officer at the relevant email address firstname.lastname@example.org.
If at any time a customer or website visitor is unhappy with how the Company has processed or processes their data, they wish to make alterations to any data which they believe is incorrect, irrelevant, they wish to make an erasure request or wish to stop hearing from us they can raise this issue with our appointed Data Protection Officer, by emailing email@example.com.
When you contact us we may ask you to verify your identity. This is to ensure we are providing any information only to the correct individual(s).
If you feel your request was not handled or dealt with correctly by the Company you may raise the issue with the Information Commissioners Office, you can contact them on 0303 123 1113.